Patient Rights and How to Raise a Concern

Your rights as a patient at Arlington ER, and exactly who to contact if something has gone wrong.

Emergency Care Regardless of Ability to Pay

Arlington ER provides a medical screening examination to every patient who comes to us seeking care, to determine whether an emergency medical condition exists, without regard to your ability to pay. If an emergency medical condition is found, we provide stabilizing treatment, and transfer you to another facility if that is what your care requires.

This is a legal obligation and it is one we take seriously. Nobody is turned away at the door over money.

Your Rights as a Patient

To be treated with respect and dignity, at any hour, by every member of staff
To receive a medical screening examination regardless of your ability to pay
To have your condition, treatment options, and likely outcomes explained in language you understand
To take part in decisions about your care, and to refuse treatment
To privacy and confidentiality of your medical information
To see your medical records and request a copy
To know the identity and role of the people treating you
To have an interpreter if you need one
To raise a concern or make a complaint without any effect on your care

Your Responsibilities

Give complete and accurate information about your health, medications, and history
Tell us if you do not understand something, or if you cannot follow the plan we have discussed
Treat staff and other patients with respect
Meet the financial obligations for your care, or talk to us about the Care Relief Program

How to Raise a Concern With Us First

If something about your care, your bill, or your experience was not right, tell us. Most concerns are resolved quickly once someone knows about them.

Patient Advocates: 817-973-7406
Email: info@arlingtoner.com
In person: 1607 S Bowen Rd, Pantego, TX 76013

Raising a complaint will not affect your care in any way. You are entitled to a timely response, and to be treated no differently for having asked.

How to Contact the State Directly

You do not have to come to us first. You may contact the Texas Department of State Health Services at any time, whether or not you have raised the matter with us.

Complaint Hotline: 1-888-973-0022
By mail:
Health Facility Compliance Group (MC 1979)
Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347

Concerns About Privacy of Your Records

Privacy complaints follow a separate route. You may contact our Privacy Officer using the details above, or the U.S. Department of Health and Human Services Office for Civil Rights. Full details are on our Notice of Privacy Practices.

Questions About a Bill

Billing questions go to our Patient Billing Advocates on 817-973-7406. If you are worried about affording care, ask about the Care Relief Program. Our published charges are available on the Billing Practice page.

Arlington ER is licensed by the Texas Department of State Health Services as a Freestanding Emergency Medical Care Facility, License No. 160615.